Refund policy

At Celara Life, we are committed to providing a smooth and professional customer experience. Because our products are for in-vitro laboratory research use only and not for human or animal consumption, we maintain a strict refund and return policy.

Shipping information

• Orders are typically processed the same day or within 2 business days.
• Shipping timelines vary between 2–6 business days under normal conditions.
• If there are delays with carriers such as USPS, shipping may take up to 14 days.

Refunds

• A 30-day satisfaction guarantee for store credit is issued for any reason once an order is placed.
• Due to the sensitive nature of research materials, all sales are considered final.

Exchanges & store credits

Exchanges may be considered on a case-by-case basis at the sole discretion of Celara Life.

Store credits may be granted for:

• Product defects
• Order fulfillment errors
• Other valid circumstances (excluding buyer’s remorse)

• A 20% restocking fee applies to all approved exchanges.
• Customers are responsible for return shipping costs unless the issue results from a product defect or a shipping error.
• Store credits will be processed through the same secure payment system used for the original purchase.

How to request an exchange or store credit

For any exchange requests or inquiries, please contact our support team at: care@support.celara.life

All requests must include:

• Order number
• Description of the issue
• Clear photo evidence (if applicable)

Policy updates

This Refund & Returns Policy is subject to change at any time. Updates will be posted on our website without prior notice. Continued use of our services signifies your acceptance of any modifications.